Last Updated: August 19, 2026
At De Santos Hotels, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, make an enquiry, or interact with our services.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit desantoshotels.risingrev.com or communicate with us through the channels provided on our website.
1. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Information You Provide Directly
When you contact us, make a booking enquiry, or request information, you may provide:
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Full name
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Phone number
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Email address
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Preferred hotel location
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Check-in and check-out dates
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Number of guests
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Room or accommodation preferences
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Any other information you choose to include in your enquiry
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
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IP address
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Browser type and device information
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Pages visited
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Approximate location
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Date and time of your visit
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Referring website or page
This information may be collected through cookies, analytics tools, and similar technologies.
2. How We Use Your Information
We may use the information we collect to:
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Respond to enquiries and requests
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Process and manage booking enquiries
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Communicate with you about your stay
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Provide information about our rooms, facilities, services, and locations
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Improve our website and guest experience
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Understand how visitors use our website
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Respond to customer support requests
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Prevent fraud, abuse, or security issues
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Comply with applicable legal and regulatory requirements
We will only use your personal information for legitimate business purposes and in accordance with applicable data protection laws.
3. WhatsApp and Other Communication Channels
Our website may provide links or buttons that allow you to contact De Santos Hotels through WhatsApp or other third-party communication platforms.
When you choose to contact us through these services, your information may also be processed by the relevant third-party provider according to its own privacy policy and terms.
We recommend reviewing the privacy policies of any third-party service you use to communicate with us.
4. Google Maps and Google Reviews
Our website may use services provided by Google, including Google Maps and Google Reviews, to display our hotel locations and guest reviews.
When these services are loaded or interacted with, Google may collect certain information according to its own privacy practices.
Your use of Google services on our website is subject to Google’s applicable terms and privacy policies.
5. Cookies
Our website may use cookies and similar technologies to improve functionality, understand website traffic, and provide a better browsing experience.
Cookies are small text files stored on your device when you visit a website.
You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.
6. Analytics
We may use website analytics services to understand how visitors interact with our website.
Analytics information may include pages visited, approximate location, device type, browser information, and general website usage patterns.
We use this information primarily to improve the performance, content, and user experience of our website.
7. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. Sharing Your Information
We do not sell your personal information.
We may share information when reasonably necessary with:
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Service providers who help us operate our website or business
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Technology and communication providers
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Booking or hospitality service providers where necessary to fulfil your request
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Professional advisers where necessary
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Government authorities or other parties where required by law
Any third parties that process personal information on our behalf should only use that information for legitimate purposes related to the services they provide.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, resolve disputes, maintain business records, or comply with legal and regulatory obligations.
The appropriate retention period may vary depending on the type of information and the reason it was collected.
10. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
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Request access to information we hold about you
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Request correction of inaccurate information
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Request deletion of your personal information where legally permitted
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Object to certain uses of your information
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Withdraw consent where processing is based on consent
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Request information about how your personal data is being processed
To exercise any applicable privacy rights, please contact us using the details below.
11. Children’s Privacy
Our website is intended for general use and is not specifically directed at children.
We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
12. Third-Party Websites
Our website may contain links to websites or services operated by third parties, including social media platforms, Google services, WhatsApp, and other external websites.
We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their respective privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or applicable legal requirements.
Any updates will be published on this page, and the “Last Updated” date will be revised accordingly.
14. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact De Santos Hotels:
De Santos Hotels
Email: [hotel email address]
Phone: [hotel phone number]
Website: desantoshotels.risingrev.com
We will make reasonable efforts to respond to privacy-related enquiries promptly.
Note: This Privacy Policy is provided as a general website privacy notice and should be reviewed against De Santos Hotels’ actual data practices and applicable Nigerian data-protection requirements before publication.